Podcast: Play in new window | Download
Subscribe Now Apple Podcasts | Google Podcasts | Stitcher | RSS
Bypassing Customer Support Systems We build customer support systems to take excellent care of our customers, but some clients just want to go around them. Does this sound familiar? Terry, an owner of a mid-sized MSP wrote: “I’m wondering if you have anything on voicemail, specifically an outbound voicemail message on the owner’s mobile or …
Podcast: Play in new window | Download
Subscribe Now Apple Podcasts | Google Podcasts | Stitcher | RSS
For most of us, dealing with an angry or abusive customer is upsetting, even nerve-wracking. Still, sometimes it happens. When you know how to handle an angry customer, you can turn situations around, save relationships, and keep your stress levels under control. Here are five critical success factors in dealing with difficult customers (or anybody …
Podcast: Play in new window | Download
Subscribe Now Apple Podcasts | Google Podcasts | Stitcher | RSS
Two years ago, I had to deal with inappropriate behavior toward me by a colleague in my professional association. I found the experience demeaning, disrespectful, and confusing. It still weighs heavily on my mind. I did nothing to encourage the bad behavior by the other person, but it left me wanting to avoid attending meetings …
Podcast: Play in new window | Download
Subscribe Now Apple Podcasts | Google Podcasts | Stitcher | RSS
Are you bombarded with promotions for webinars telling you how to deal with these crazy times? Yeah, me too. I could use some inspiration, so today, I’m taking a different approach with the Compassionate Geek blog and podcast. I’m offering uplifting stories about people, both ordinary and extraordinary, and their resilience in the face of …
Podcast: Play in new window | Download
Subscribe Now Apple Podcasts | Google Podcasts | Stitcher | RSS
UPDATE ON RELATIONSHIPS: I just learned that my friend Reggie Watkins died of COVID-19 and that my friend Ray Benson is terribly sick with this awful virus. That news makes this week’s blog post more timely than ever. Please, read on… My friend Roger is 87. He’s in great shape, both mentally and physically. Before …
Podcast: Play in new window | Download
Subscribe Now Apple Podcasts | Google Podcasts | Stitcher | RSS
Stress, when untreated, can kill you. That’s why it’s important to learn techniques for coping with stress. Stress can cause heart attacks, strokes, a compromised immune system, diabetes, and obesity. It can cause headaches, fatigue, sleep problems, anxiety, irritability, and anger. It can undermine relationships (personal and professional), and it can bring on depression. Many …
Coping with Stress When the Whole World is Upside Down Read More »
You understand that customer service training is important for new employee orientation for IT professionals, but you can’t simply send your team to training and expect them to appreciate its value. Onboarding is a critical part of the process and helps your employees buy into the concept that customer service skills are necessary to succeed …
New Employee Orientation Process for Onboarding IT Teams Read More »
