5 Principles of IT Customer Service Success
Successful tech teams know it takes more to succeed than just technical skills. Your organization’s ability to excel is based on its competence and the right kind of culture. People skills actually can be taught and learned.
In this fast-paced breakout session, you’ll learn:
- The 5 Principles of IT Customer Service Success
- How to use the competence/charisma four-quadrant model for IT career success
- Characteristics of Customer Service Heroes
- Characteristics of Customer Service Villains
- How to go deeper with your team’s customer service
About the presenter:
Don Crawley is a former manager, IT trainer, and consultant with decades of hands-on experience in technical environments. He is the author of The Compassionate Geek, a widely used guide to improving soft skills and professionalism in IT. As an internationally recognized speaker and trainer, Don has helped thousands of IT professionals become more productive, collaborative, and easier to work with.
