5 Principles of IT Customer Service Success
Successful tech teams know it takes more to succeed than just technical skills. Your organization’s ability to excel is based on its competence and the right kind of culture. People skills actually can be taught and learned.
In this fast-paced breakout session, you’ll learn:
- The 5 Principles of IT Customer Service Success
- How to use the competence/charisma four-quadrant model for IT career success
- Characteristics of Customer Service Heroes
- Characteristics of Customer Service Villains
- How to go deeper with your team’s customer service
Don Crawley, Author of The Compassionate Geek
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.
