How to Be a Better Listener
How Being a Great Listener Builds Great Relationships with Customers, Coworkers, Vendors, and Everyone Else
Being a good listener gives you a competitive advantage. Most people don't listen to understand and remember what the other person is saying. When you listen well, you'll automatically build better relationships with customers, coworkers, and vendors.
Listening well matters. A common complaint about customer service reps is that they don't listen. Your ability to listen well will earn respect and allow you to solve problems faster.
In this fast-paced breakout session, you will learn:
- 10 tips to improve your listening skills immediately
- The five levels of listening
- The most common mistake people make as listeners
- How to be a good listener when you're not really interested
- Why listening matters
Don Crawley, Author of The Compassionate Geek
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning conference keynote speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.