How to Be a Better Listener
How Being a Great Listener Builds Great Relationships with Customers, Coworkers, Vendors, and Everyone Else
Being a good listener gives you a competitive advantage. Most people don’t listen to understand and remember what the other person is saying. When you listen well, you’ll automatically build better relationships with customers, coworkers, and vendors.
Listening well matters. A common complaint about customer service reps is that they don’t listen. Your ability to listen well will earn respect and allow you to solve problems faster.
In this fast-paced breakout session, you will learn:
- 10 tips to improve your listening skills immediately
- The five levels of listening
- The most common mistake people make as listeners
- How to be a good listener when you’re not really interested
- Why listening matters
About the presenter:
Don Crawley is a former manager, IT trainer, and consultant with decades of hands-on experience in technical environments. He is the author of The Compassionate Geek, a widely used guide to improving soft skills and professionalism in IT. As an internationally recognized speaker and trainer, Don has helped thousands of IT professionals become more productive, collaborative, and easier to work with.
