"We have way too many managers and way too few leaders." -A high-level employee in a large, well-known organization.

How to Build Great IT Teams (Including Virtual Teams)

An organization's success depends on its people. Your ability to lead a team successfully determines your success. You can learn how to be a great leader.

In this fast-paced breakout session, you'll learn:

  • Characteristics of leaders
  • The four stages of team evolution
  • What great leaders do differently from managers
  • How to lead a virtual team
  • Four foundations of leading people

Don Crawley, Author of The Compassionate Geek

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.

Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

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