Fundamentals of Business Writing

How IT Pros Can Get Their Message Across

Written communication is at the core of today's workplace operations. Clear and efficient writing skills are critically important for career success. In this session, participants will learn 12 rules for effective email communication, how to use chat and texting in the workplace, and when an old-school hand-written note is appropriate. You will also learn rules for persuasive proposals and reports that will actually get read!

The workplace runs on written communication. Most people do it poorly. Effective written communication is easy and highly effective.

In this fast-paced breakout session, you'll learn:

  • 12 rules for written communication
  • Three powerful techniques to turbocharge your emails
  • How to create a great chat experience for your customer
  • When and when not to use texting
  • A powerful free tool to up your writing game

Don Crawley, Author of The Compassionate Geek

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.

Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

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