Compassionate Leadership for IT Managers and Supervisors

How You Can Use Mindfulness and Compassion to Avoid the Commodity Trap and Become a Valued Partner to Your Clients

Do your clients see your business as a valued partner or just another commodity? In a near-future world of Artificial Intelligence, robotics, and automation, commodity businesses will become increasingly expendable while valued partner businesses will be seen as critical to their client’s success. Learn how to model the qualities of compassion and mindfulness to your teams so your company stays out of the commodity trap and becomes your client’s valued partner.

Key Takeaways

  • Future trends and the danger of trying to predict
  • Are you a good boss or a bad boss
  • The three key qualities that make a leader
  • Cheerleading from the very beginning
  • What differentiates us from the machines

Don Crawley, Author of The Compassionate Geek

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.

Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

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