Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.
Author of 8 books for IT pros, including...
Recent Blog Posts
Attention! (and Bad Customer Service)
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Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer …
How to Show Respect
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Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, …
“Shoulding” All Over Yourself and Misguided Self-Help Myths
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Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably …
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Don Crawley, Author of The Compassionate Geek
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning conference keynote speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.