Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.
Author of 8 books for IT pros, including...
Recent Blog Posts
A Solution for Poor Customer Service
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This is a story with a simple solution for poor customer service. I like word puzzles. The New York Times …
How to Improve Your Emotional Intelligence for Great Relationships
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In a breakout session on how to improve your emotional intelligence at IT Nation Explore, an attendee commented, “You say …
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Prime Time Management
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The 4 Quadrants of Urgency and Importance How is your time management? Are you spending your time on activities that …
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.