Bringing Humanity Into the World of Technology
Award-Winning IT Customer Service Speaker and Author
Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.
Author of 8 books for IT pros, including...
The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
The 5 Principles of IT Customer Service Success
Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step Cisco ASA Learning and Configuration Guide
The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide (Understanding the Basics of Cisco Routers)
The Accidental Administrator: Linux Server Step-by-Step Configuration Guide (for IT Professionals and Accidental Administrators)
Recent Blog Posts
How to Be a Powerful Uplifting Presence: A Positive Point of View
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We’re changing the format and the name of the Compassionate Geek blog starting with this post. You can think of …
How to Be a Powerful Uplifting Presence: A Positive Point of View Read More »
4 Simple Ways to Improve Communication Skills with Customers
It’s more important now than ever to improve your communication skills with customers. Your customer communication strategy, corporate or personal, …
4 Simple Ways to Improve Communication Skills with Customers Read More »
A Solution for Poor Customer Service
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This is a story with a simple solution for poor customer service. I like word puzzles. The New York Times …
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.