Bringing Humanity Into the World of Technology

Award-Winning IT Customer Service Speaker and Author

Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.

Author of 8 books for IT pros, including...

The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

The 5 Principles of IT Customer Service Success

Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step Cisco ASA Learning and Configuration Guide

The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide (Understanding the Basics of Cisco Routers)

The Accidental Administrator: Linux Server Step-by-Step Configuration Guide (for IT Professionals and Accidental Administrators)

Recent Blog Posts

4 quadrants of time management

Prime Time Management

By Don Crawley | June 25, 2020
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The 4 Quadrants of Urgency and Importance How is your time management? Are you spending your time on activities that …

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how to be a better listener

How to Be a Better Listener

By Don Crawley | June 17, 2020

Learn how to be a better listener and you’ll automatically improve your customer service skills, you’ll build better relationships, and …

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good impressions

Technician’s Checklist for Customer Support

By Don Crawley | June 10, 2020
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This technician’s checklist is for anyone in customer support who responds to service tickets and requests. It’s also for anyone …

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Don Crawley, Author of The Compassionate Geek

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning conference keynote speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.

Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

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