Bringing Humanity Into the World of Technology

Award-Winning IT Customer Service Speaker and Author

Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.

Author of 8 books for IT pros, including...

The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

The 5 Principles of IT Customer Service Success

Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step Cisco ASA Learning and Configuration Guide

The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide (Understanding the Basics of Cisco Routers)

The Accidental Administrator: Linux Server Step-by-Step Configuration Guide (for IT Professionals and Accidental Administrators)

Recent Blog Posts


How to Handle an Angry or Abusive Customer

By Don Crawley | May 13, 2020

For most of us, dealing with an angry or abusive customer is upsetting, even nerve-wracking. Still, sometimes it happens. When …

How to Handle an Angry or Abusive Customer Read More »

How to Deal with Inappropriate Behavior

By Don Crawley | April 29, 2020

Two years ago, I had to deal with inappropriate behavior toward me by a colleague in my professional association. I …

How to Deal with Inappropriate Behavior Read More »


Inspiration and Perseverance in a Time of COVID

By Don Crawley | April 17, 2020

Are you bombarded with promotions for webinars telling you how to deal with these crazy times? Yeah, me too. I …

Inspiration and Perseverance in a Time of COVID Read More »

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.

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