Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.
Author of 8 books for IT pros, including...
Recent Blog Posts
Technician’s Checklist for Customer Support
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This technician’s checklist is for anyone in customer support who responds to service tickets and requests. It’s also for anyone …
When Clients Bypass Customer Support Systems
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We build customer support systems to take excellent care of our customers, but some clients just want to go around …
How to Handle an Angry Customer (Includes Video)
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For most of us, dealing with an angry or abusive customer is upsetting, even nerve-wracking. Still, sometimes it happens. When …
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Don Crawley, Author of The Compassionate Geek
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning conference keynote speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.