Cisco Training and Linux Training Support Docs and Diagrams

Looking for a file that was mentioned in one of my videos or Accidental Administrator books? You'll probably find it here. If not, send me an email at

Books for IT Pros

by Author Don R. Crawley, CSP, DTM

The following two zip files contain all the files referenced in the book. If you notice any missing files, please email me at

Cisco, Linux, Windows, and General Networking Support Files/Docs

Note: Since as of December 31, 2020, Adobe no longer supports Flash Player after and has blocked Flash content from running in Flash Player effective January 12, 2021, all Adobe Flash files have been removed and are no longer available for download from this site. Adobe strongly recommends all users immediately uninstall Flash Player to help protect their systems.

Flash videos that were formerly available here are now available on our YouTube channel (

Also, check out for videos on Cisco, Linux, and networking.

Books for IT Pros

by Author Don R. Crawley, CSP, DTM

Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

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