Bringing Humanity Into the World of Technology

Award-Winning IT Customer Service Speaker and Author

Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.

Author of 8 books for IT pros, including...

The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

The 5 Principles of IT Customer Service Success

Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step Cisco ASA Learning and Configuration Guide

The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide (Understanding the Basics of Cisco Routers)

The Accidental Administrator: Linux Server Step-by-Step Configuration Guide (for IT Professionals and Accidental Administrators)

Recent Blog Posts

bad customer service chat

Attention! (and Bad Customer Service)

By Don Crawley | January 29, 2021
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Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer …

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how to show respect

How to Show Respect

By Don Crawley | January 20, 2021
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Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, …

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self-help

“Shoulding” All Over Yourself and Misguided Self-Help Myths

By Don Crawley | January 13, 2021
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Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably …

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Don Crawley, Author of The Compassionate Geek

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.

Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

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