Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.
Author of 8 books for IT pros, including...
Recent Blog Posts
“Shoulding” All Over Yourself and Misguided Self-Help Myths
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Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably …
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How to Be a Powerful Uplifting Presence: A Positive Point of View
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We’re changing the format and the name of the Compassionate Geek blog starting with this post. You can think of …
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4 Simple Ways to Improve Communication Skills with Customers
It’s more important now than ever to improve your communication skills with customers. Your customer communication strategy, corporate or personal, …
4 Simple Ways to Improve Communication Skills with Customers Read More »
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.