Bringing Humanity Into the World of Technology
Award-Winning IT Customer Service Speaker and Author
Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.
Author of 8 books for IT pros, including...
The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
The 5 Principles of IT Customer Service Success
Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step Cisco ASA Learning and Configuration Guide
The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide (Understanding the Basics of Cisco Routers)
The Accidental Administrator: Linux Server Step-by-Step Configuration Guide (for IT Professionals and Accidental Administrators)
Recent Blog Posts
Attention! (and Bad Customer Service)
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Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer …
How to Show Respect
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Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, …
“Shoulding” All Over Yourself and Misguided Self-Help Myths
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Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably …
“Shoulding” All Over Yourself and Misguided Self-Help Myths Read More »
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.