Just Released the Audiobook Version of The 5 Principles of IT Customer Service Success Book

I just released the audiobook version of my customer service book The 5 Principles of IT Customer Service Success, narrated by yours truly. It is now available for you to purchase on Amazon and Audible. The listing includes an audio sample so you can check it out. I asked my step-daughter Elianor to introduce the …

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customer service book

The Future vs. Your Future: Intentionality for Your Future

Like most people, I get songs playing in my head. Sometimes, they’re great, such as something by J.S. Bach, Randy Travis, or Adele. Other times, it’s something obnoxious like this morning when I started the new year with Que Sera Sera going through my head. If you’re not familiar with it, good for you. It’s …

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intentionality

Attention! (and Bad Customer Service)

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Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer is saying and doing. That’s part of the difference between good and bad customer service. Quote of the Week: Customer Loss There’s an often-repeated quote that says, “68% of customer loss is due to perceived …

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bad customer service chat

How to Show Respect

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Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, the most common way of thinking about respect is in how you feel about another person, based on their words and deeds. We often say that someone must earn respect. It’s internal, it’s about your …

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how to show respect

“Shoulding” All Over Yourself and Misguided Self-Help Myths

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Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably seems a little odd, but here’s why it’s the word of the week. Janet, my wife, and I were talking about the direction of her professional life. Like millions of others, her life has been …

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self-help

How to Be a Powerful Uplifting Presence: A Positive Point of View

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We’re changing the format and the name of the Compassionate Geek blog starting with this post. You can think of the new format as a weekly motivational triple-play. In fact, that’s what I’m calling it: The Weekly Motivational Triple Play. We’ll publish one new post per week, reflecting a positive point of view. Each post …

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positive point of view

4 Simple Ways to Improve Communication Skills with Customers

It’s more important now than ever to improve your communication skills with customers. Your customer communication strategy, corporate or personal, must include being intentional about improving communication. I recently opened service tickets with two vendors asking how to accomplish a task with their products. One is a VOIP softphone, and the other a web-based marketing …

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improve customer communication skills
Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

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