Award-Winning IT Customer Service Speaker and Author

IT customer service speakerSince 1997, Don Crawley has spoken worldwide to IT audiences including Starbucks, Facebook, the FBI, Connectwise, The Gap, American Superconductor, Belmont University, Weyerhaeuser, Cadence Design Systems, the Discover Card, TeamLogicIT, CompTIA, and many others.

He is the author of eight books for IT pros on topics ranging from Cisco and Linux configuration to compassionate communication and customer service.

In 2016, Don earned the National Speakers Association's CSP (Certified Speaking Professional) credential. The CSP designation requires an independent audit of his presentation skills, customer satisfaction, financial performance, and ethics. It is held by fewer than 12% of speakers worldwide.

In 2017, he became only the second person to be awarded the Max Dixon Award for Eloquence in Public Speaking by the National Speakers Association Northwest Chapter.

Toastmasters, International has awarded him the DTM (Distinguished Toastmaster) award for excellence in public speaking.

He has more than four decades of experience working with workplace technology and automation and holds multiple technical certifications, including Linux+ and IPv6 Silver Engineer. In the past, he has held MCP, MCT, MCSE, and CCNA Security certifications.

He has delivered more than 1200 presentations in all 50 states and Canada, plus Great Britain, Scotland, Ireland, Australia, India, and the Sultanate of Oman.

In his spare time, he plays the pipe organ, watches the ships on Puget Sound, plays with Sam the hound dog, and laughs with his family.

Don Crawley, Author of The Compassionate Geek

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.

Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

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