Why Certify? Is IT Certification Truly Valuable?

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In our business of IT, we hear a lot of talk about certification, both good and bad. The proponents of certification extol its benefits, including job advancement and more money. Detractors say technical certifications are not based on real world scenarios and only measure an individual’s test-taking ability. In my experience, many of the certification proponents are training companies, book publishers, or vendors who stand to reap financial gain from certification. Conversely, many of the certification detractors are people who don’t hold certifications. It’s easy to get a bit cynical on both sides of the certification question.

Certifications

How to Lose Your Audience: 5 Easy Keys to Having a Public Speaking Fail

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As IT professionals and customer service reps, we’re sometimes called upon to give a presentation to a group of end-users, customers, colleagues, or some other group of people. I recently had an experience that made me want to write a blog post on what not to do when speaking in public.

How to Lose Your Audience

How to Avoid the Wrath of a Grammando: Why is Grammar Important?

There are grammar Nazis in our midst. I don’t think of myself as such, but there are a few spelling and grammar errors that make my skin crawl. There are others out there like me. When you’re providing customer service or technical support, when you’re applying for a job, doing business, or otherwise working with someone who shares my distaste for such grievous infractions as spelling your when you mean you’re, this simple guide may help keep your reputation intact. (Oh, that was a seriously long run-on sentence!) For many people, proper spelling and grammar is not an issue. For the people to whom it matters, it really matters. By simply being aware, it’s not hard to do it right.

Grammar Nazi
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