Conflict and Resolution

How IT Pros Can Manage Conflict in the Workplace

Conflict is a fact of life, especially in the workplace. The key is knowing how to successfully manage it. Without proper conflict management, productivity grinds to a halt, tempers flare, and projects fail. When team members know how to manage conflict successfully, they can use conflict to craft creative solutions to workplace problems, introduce innovative new ideas into the workplace, and build long-lasting productive relationships.

Conflict in the workplace is unavoidable; what matters is how you handle it. Often, the real causes of conflict are not obvious. Conflict is not necessarily bad, in fact it can be productive in finding new and innovative solutions.

In this fast-paced, interactive 45-60 minute breakout session, you will learn how to:

  • Identify four toxic ways of handling conflict
  • Options for dealing with conflict
  • Your natural tendency for dealing with conflict
  • Five considerations for conflict resolutions
  • 10 conflict resolution techniques

Don Crawley, Author of The Compassionate Geek

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.

Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

Scroll to Top