Practical Emotional Intelligence for IT Professionals
How to Use Emotional Intelligence to Build Great Relationships in the Workplace
Your career depends on your ability to work successfully with customers and coworkers. People lose their jobs when they don’t get along well with others. Similarly, people leave their job because they don’t like their boss.
In this fast-moving breakout session, you will learn how to:
- Recognize emotions in yourself and others
- Respond appropriately to emotions
- Manage your own emotional responses
- Influence a desired emotional response in others
- Gain valuable tools for managing relationships with others
About the presenter:
Don Crawley is a former manager, IT trainer, and consultant with decades of hands-on experience in technical environments. He is the author of The Compassionate Geek, a widely used guide to improving soft skills and professionalism in IT. As an internationally recognized speaker and trainer, Don has helped thousands of IT professionals become more productive, collaborative, and easier to work with.
