Compassionate Leadership Training for IT Managers and Supervisors

High-performing teams start with great leadership. Great leaders are constantly studying, reading, and honing their leadership skills. Building on solid leadership concepts by the world's leadership experts, Compassionate Geek leadership training, based on the five principles of IT customer service success, helps managers and supervisors become leaders of high-functioning teams.

Learning Objectives

Upon completion of this training, you should be able to:

  • Identify and use 10 traits of compassionate leaders
  • Name the five principles of great leadership
  • Perform an objective team assessment
  • Identify roadblocks to team success
  • Know 4 ways in which team members know you care

Employees don't quit jobs, they quit bad managers. Your ability to lead successfully will make or break your career as a manager. Effective leadership earns the respect of your team members, your colleagues, and your higher-ups.

Who Should Attend?

This training is perfect for IT managers and supervisors because it will help them lead help desk teams, network infrastructure teams, teams of application developers, or any other IT group.

Course Outline

Section #1: Foundations of Great Leadership

What defines a great leader? What makes a poor leader? How can you become a great leader?

At the end of this section, you should be able to:

  • See different traits of your coworkers and team members
  • Identify the difference between manipulation and influence
  • List the 10 traits of compassionate leaders

Employees complain about having too many managers and not enough leaders. Managers accomplish tasks. Leaders inspire others.

Section #2: Identifying Roadblocks to Team Success

When you try to move forward, you will encounter roadblocks. You must be able to identify the barriers that try to stop you. Once you recognize them, you can overcome them.

At the end of this section, you should be able to:

  • Name the roadblocks to each of the 5 principles
  • Get comfortable being uncomfortable
  • Practice building the perfect team member

Roadblocks exist in nearly any endeavor. Successful leaders are resilient. Your ability to identify and overcome setbacks and barriers is key to growing as a leader.

Section #3: Understanding Human Motivation

Successful leaders are able to motivate team members. Even self-motivated team members occasionally require external motivation. Your knowledge of why and how humans are motivated allows you to inspire and lead your team.

At the end of this section, you should be able to:

  • List factors influencing motivation
  • Identify forms of power
  • Name specific team members' motivation levels and a plan for motivating them

All people require motivation. Different people require different types of motivation. Successful leaders tailor the type of motivation to the individual.

Section #4: How to Have Difficult Conversations

Communication doesn't solve problems itself. It does, however, allow problems to be solved through sometimes difficult conversations. When you know the critical success factors in having a difficult conversation, you can move relationships forward and get things done.

When you complete this section, you should be able to:

  • Know where to focus as a leader
  • How to have a difficult, but productive, conversation
  • Identify when to use active listening techniques

Some necessary conversations are difficult. Successful leaders know how to navigate a difficult conversation. Successfully managing a difficult conversation can help a team move forward, even when facing adversity.

Section #5: Leading More Effective Meetings

We've all sat through poorly planned meetings that were a waste of time. Meetings don't have to be time-wasters. A well-run meeting can be a great way to inform and motivate your team.

When you complete this section, you should be able to:

  • Plan, build, and run a good meeting
  • Assess yourself as a meeting participant
  • Write a meeting agenda that respects everyone's time and gets results

Meetings, whether in-person or virtual, are a fact of life. Bad meetings leave everyone frustrated and even angry. Good meetings can energize, motivate, and inspire your team.

Section #6: Making Sure Your Team Members Know You Care

Employees don't quit jobs, they quit bad bosses. Good bosses care about their team members. Effective leaders ensure the people on their teams know they care.

When you finish this section, you should be able to:

  • Create meaningful motivational awards for specific accomplishments.
  • Know when to praise and when to criticize
  • Identify 5 ways to take a personal interest in your team members

People need to feel their work is important and appreciated. They also need to feel appreciated as an individual. As a leader, you must show your people that you care.

Don Crawley, Author of The Compassionate Geek

For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning conference keynote speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.

Online Customer Service Training That Gets Results

Give your IT team the skills they need to serve customers at the highest level. All while improving productivity and creating a culture of compassion.

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