Bringing Humanity Into the World of Technology

Award-Winning IT Customer Service Speaker and Author

Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.

Author of 8 books for IT pros, including...

The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service

The 5 Principles of IT Customer Service Success

Cisco ASA for Accidental Administrators: An Illustrated Step-by-Step Cisco ASA Learning and Configuration Guide

The Accidental Administrator: Cisco Router Step-by-Step Configuration Guide (Understanding the Basics of Cisco Routers)

The Accidental Administrator: Linux Server Step-by-Step Configuration Guide (for IT Professionals and Accidental Administrators)

Recent Blog Posts

How to be a good listener

Active Listening Skills: The Fine Art of Listening Well

By Don Crawley | February 19, 2020
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Listening Well It’s 1970, I’m sixteen years old and in love with radio broadcasting. I even got a summer job …

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5-Ways-to-Improve-Your-Customer-Service-Listening-Skills

5 Ways to Improve Your Customer Service Listening Skills

By Don Crawley | February 13, 2020

You already know that listening is one of the most important customer service skills, but it’s far more complex than …

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How to deliver bad news

How to Manage Your Own Emotions

By Don Crawley | February 5, 2020
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Emotional Intelligence can make the difference between having a successful career in IT and struggling in your career. Successfully managing …

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For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.

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