Don addresses 600 IT professionals about IT Customer Service at the 2019 Church IT Network conference in Kansas City.
Author of 8 books for IT pros, including...
Recent Blog Posts
5 Ways to Improve Your Customer Service Listening Skills
You already know that listening is one of the most important customer service skills, but it’s far more complex than …
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How to Manage Your Own Emotions
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Emotional Intelligence can make the difference between having a successful career in IT and struggling in your career. Successfully managing …
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning IT customer service speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done.