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How to be Authentic in Your Authenticity

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We hear a lot of people talking about authenticity. Certainly, authenticity as a form of honesty is a desirable trait, but when someone talks about authenticity, what do they mean? Dictionary.com defines authentic as “not false or copied; genuine; real or reliable; trustworthy”. Like many other words, authentic has become a fad word and, as […]

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A New Year, The Same You and Me (Self-Improvement)

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For the last few weeks, you and I’ve been assaulted by the usual flood of ads saying things like, “A New Year, A New You” and similar cliche statements which we’ve heard every late December and early January throughout our lives. But wait, what if I’m happy with the old me? Oh sure, I’m a

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Four Simple Life-Changing Books every IT Person Should Read

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Have you ever had something you’ve heard or read change your life? In my seminars and workshops on customer service and communication for IT staff, I often talk about four books that changed my life. These are certainly not the only life changing books. They’re just four books, among many, that have made a difference

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Unaware or Don’t Care: Bad Either Way

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I recently heard a story about someone in an organization who had gotten in an argument with one of his co-workers. He tried to walk away so he could calm down and avoid a heated argument, but the co-worker followed him and tried to keep the argument going. The first person then explained that he

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From the NFL to IT: Coach Carroll’s Three Rules (Teambuilding)

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Are there similarities between a career in IT and playing for the National Football League? American football coach Pete Carroll has won both professional and collegiate championships. In his book Win Forever: Live, Work, and Play Like a Champion, Coach Carroll writes about his directives known as the Three Rules. They are: Always Protect the

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Compassion Test: What Would I Do?

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Earlier this fall, an assisted living home in California was shut down by its owners leaving many of its elderly residents with nowhere to go. The staff members left when they learned they weren’t being paid, except for the cook, Maurice Rowland, and the janitor, Miguel Alvarez. Rowland and Alvarez decided on their own to

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Gratitude: How to be More Grateful

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In the United States, every November on the fourth Thursday of the month, we celebrate Thanksgiving. It’s my favorite holiday because it’s a time when we get together with family, we enjoy a huge meal, and we express our thanks for our blessings. Oh, and we also watch a lot of American football. Thanksgiving is

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