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Let’s define compassion and geek. Compassion is seeing others who are hurting and finding ways to help. Geek is a term of pride referring to a computer expert. The path to success as a compassionate geek is really the same as the path to success as a human. Here are five keys to help ensure […]
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Stress is a popular topic in news broadcasts and in the blogosphere. We make stress out to be some sort of villain, when stress is simply how our bodies react to change. The change could be good or bad, it doesn’t matter. It’s still stressful. The issue is not with stress, per se, but with
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Customer service has many definitions. I think of a quote often attributed to the late Dr. Maya Angelou, “I’ve learned that people will forget what you do, they’ll forget what you say, but they will never forget how you made them feel.” As providers of customer service, the feelings our customers have about us show
Four Magical Customer Service Phrases (What to Say in Nearly Any Situation) Read More »
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You’ve probably heard people talk about Type A personalities and you may have some ideas about what that means. In a landmark 1976 study of some 3000 healthy men, aged 35 to 59, Drs. Meyer Friedman and Ray Rosenman, both cardiologists, looked at stress as a predictor of heart disease. For the purpose of their
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In recent blog posts and podcasts, I’ve talked about the critical IT career success factors. Just as important as what TO do are the things NOT to do. Here, in no particular order, are four behaviors which are commonly seen in the workplace and which can torpedo your career. Dishonesty This may seem obvious, but if it’s so
Four Success-Blocking Character Traits (Don’t Do These Things!) Read More »
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One of my favorite Seattle coffee shops is in the Capitol Hill district of Seattle. My wife and I stopped there this past weekend for a coffee (this is Seattle, after all) and a pastry. While we were waiting in line, one of the baristas, an attractive and mysterious-looking woman, her shoulders festooned with tattoos, was
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Are perceptions reality? The ways in which our customers, end-users, and co-workers perceive us is certainly their reality. Since our relationships with each of those groups of people can affect our career success, our personal and professional reality is affected by their perceptions. I recently received an email from a client asking for some ways
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